Katelynn Goar
Entry Level Professional
+615-474-9405
kgoar33@proton.me
klg6v9.wixsite.com/mysite-1
LaVergne, TN
Skills
About Me
Microsoft Office Suites
Adobe Creative Suites
CRM Software Proficiency
Customer Relations
Telemarketing Skills
Inside Sales
Outbound Calling
Call Center Development
Customer Service Skills
Communication
Problem Solving
Time Management
Organization
Teamwork
Adaptability
Active Listening
Software
Dynamic professional with a degree in Journalism and Advertising and a strong background in sales, customer service, and marketing communications. Proven ability to build relationships, identify customer needs, and deliver effective solutions. Skilled in written communication, social media strategy, and campaign support, with a track record of enhancing customer satisfaction and contributing to revenue growth.
Inside Sales Representative
Aaron’s · August 2022 - January 2024
Adobe Creative Suites
Microsoft Office Suites
SalesForce
DayForce
Slack
Zoom
WordPress
Wix
Canva
Delivery Driver
Door Dash - January 2022- June 2022
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Pick up food from the establishment, solve any issues that might come up with a wrong order, offer a friendly service, communicate with the customer for a quick and efficient hand-off.
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Maintain a clean work environment
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Fulfill dispatched orders in a timely manner, while practicing defensive driving.
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Communicate with customers to ensure deliveries are completed accurately.
Social Media Editor
Education
Middle Tennessee State University
2018-2021
Bachelor of Science in
Journalism- Advertising/Public Relations
Summa Cum Laude
Languages
English - Native
French - Limited Working Proficiency
The Center of Innovation and Media at MTSU · August 2021 - December 2021
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Managed social media accounts for campus media and entertainment organizations leading to an increase of 200 followers.
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Curated relevant content and provided customer service to engage with followers through chats and calls to achieve a 50% increase in following and engagement across all platforms.
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Analyzed performance data and trends to optimize social media strategy, leading to a 15% growth in follower count.
Advertising Coordinator
Tennessee History for Kids - January 2021 - May 2021
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Led a team to develop an advertising campaign that expanded outreach to educators and increased sales of educational materials.
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Utilized strategic planning and creative thinking to craft compelling advertising materials across various mediums, including print and online platforms.
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Developed targeted advertising campaigns across multiple platforms to drive brand awareness and increase customer engagement.
Research Coordinator
Rutherford County Solid Waste Department - January 2020 - May 2020
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Conducted extensive literature reviews from over 20 sources to support research projects and identify gaps in current knowledge.
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Designed and implemented research protocols, including recruitment strategies and data collection methods.
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Coordinated communication between research team members, external collaborators, and study participants to ensure project milestones were met on time.
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Analyzed and interpreted research data using statistical software to draw conclusions and present findings to stakeholders.
Ad Campaign Strategist
Tennessee Philharmonic Ad Campaign - August 2019- December 2019
Experience
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Crafted a customer feedback program with store teams, analyzing responses from 500+ customers to identify key improvement areas, which led to improved transaction processes and increased customer satisfaction ratings.
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Partnered with store teams to streamline the sales transaction process, enhancing customer satisfaction scores by 20% through improved communication and efficient resolution of inquiries during peak hours.
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Conducted sales calls to prospective clients, resulting in a 15% increase in monthly sales revenue.
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Developed and maintained relationships with existing clients, leading to a 20% increase in customer retention rates.
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Conducted a situational analysis and devised an advertising campaign targeting a younger demographic, with a focus on parents aged 30-50.
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Developed cost-efficient strategies to reach the target audience and increase engagement, though implementation was postponed due to external circumstances.
Client Support Specialist
AmeriSave Mortgage · February 2025 - July 2025
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Connected with 400-730 clients phones per day with 100% compliance and 100% script adherence.
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Processed an average of 45 new customer applications daily, completing all required verification steps in 5 minutes each, contributing to a 15% reduction in average client on boarding time.
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Transferred 9-16 clients to Loan Officers daily resulting in 32% sales.
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Facilitated 15-30 credit check transactions per week to assist customers in getting approved for a home loan.